Terms & Conditions
Ordering may be completed via the client's preferred method. Email, online, phone, and fax orders are all accepted by Rally Inc.
- Email Info : [email protected]
- Online Shop : https://www.rallyinc.com
- Customer Service : 713-957-8555 or 1-800-337-2559
- Fax : 713-316-0536
Rally Inc. Customer Service Department is open to serve you 9 A.M. to 5 P.M. CT M-F.
A logon ID and password are required to order online at https://www.rallyinc.com
Orders are subject to acceptance by Rally Inc. for fulfillment. We reserve the right to refuse service to anyone for any reason at any time. You must not use our products for any illegal or unauthorized purpose.
A client’s acceptance of any goods from Rally Inc. shall constitute acceptance of the terms and conditions. No terms and conditions appearing in your order that are in variance or contrary to Rally Inc.’s terms and conditions shall be binding unless specifically agreed to in writing.
Catalogs :
The wide-reaching selection of supplies, equipment, and pharmaceuticals may be found on the Rally Inc. online shop at https://www.rallyinc.com
Special Orders :
If you are unable to find the product you are looking for in our catalog, please call us and let our Sales Representative or Customer Service Department help you find it.
***Special Order Items are considered non-returnable***
Pricing :
Rally Inc. will make every effort to maintain prices constant and will make price adjustments only in response to manufacturers’ increases or other events outside of reasonable control. Customers are responsible for all federal, state or local sales, use or excise tax imposed with respect to the Products.
Payment :
Payment is due 30 days from the statement date. All payments shall be made in United States dollars and may be made by Check, Visa, MasterCard, American Express or Zelle.
A seventy-five Dollar ($75.00) fee will be assessed for each returned check.
One and one-half (1 1/2) percent per month (18% annually) finance charge will be charged on past due balances.
Rally Inc. may suspend shipment of Products to Customers whose accounts are past due, at no liability to Rally Inc.
In the event of non-payment, the customer agrees to pay all reasonable attorneys’ fees and/or cost incurred for the use of a collection agency to collect the debt.
Rally Inc. Remittance Address:
- 5213 Tacoma Drive Bldg C
- Houston, TX 77041
- Attn : Billing Department
Shipping :
Delivery of Orders for stocked items are to be shipped 2-3 days ARO from the distribution center in Houston, TX. ETA of orders is determined by the delivery service chosen. Items that were not currently stocked at time of order will be placed on backorder. The ETA for backordered items will be communicated to the client.
Shipping cost for each order is determined by the carrier.
Deliveries are to be shipped via the most economical option provided by either FedEX, UPS, or USPS. Orders will be shipped and insured via FedEX/UPS Ground Services unless “NextDay AM” delivery is requested (see “Just-In-Time Delivery”).
- Just-In-Time Delivery :
- Rally Inc. can fulfill orders that are noted for Just-In-Time via “Next Day AM” services provided by FedEX/UPS. A fee of $50.00 will be added for this service.
- Standard Deadline for Just-In-Time delivery is 2pm, Monday-Thursday.
- These additional Fees/Surcharges will apply to the following:
- Just-In-Time (Next Day AM) : @ $50.00/order
- Controlled Substance Fee : @ $25.00/order
- Refrigerated Item (Ship in Cooler) : @ $15.00/order
For larger, palletized orders, Rally will schedule freight delivery. Freight deliveries require coordination of delivery specifications before processing may be completed. Freight ETA will be based on the specifics of corresponding order.
Return Policy :
For errors in fulfillment by Rally Inc., clients will not pay return charges nor restocking fees.
All returned merchandise must have prior authorization. Unauthorized returns will be refused.
A Return Goods Authorization (RGA) document is required on all returns.
Please call customer service for return authorization and shipping instructions.
There is a 25% restocking fee charge on the merchandise returned.
Your return net of shipping cost and restocking fee will be refunded or credited to the customer.
Merchandise returned for credit must be received within 30 days and in saleable condition. Rally does not accept any returns after 30 days of invoice date.
- The following Products are not returnable:
- Controlled Substances
- Diagnostic Test Kits
- Discounted or Sale Products
- Drop Shipped or Special Order
- Products shipped directly from the manufacturer
- Hazardous Materials Items
- Products Shipped on Ice or Dry Ice
- Opened or Defaced Products
- Used Instruments and equipment
- Compressed Gas Tanks (Oxygen Tanks)
- Seasonal Injectables and Vaccines
Damages, Shortages, Claims :
Rally, Inc. exercises the utmost care and caution in the fulfillment of customer orders; however, the following should be observed by client:
- All deliveries should be inspected for shipping damage before accepting delivery.
- If damage has occurred, customers should note the extent of the damage on the freight bill and contact Rally Inc. immediately.
- Claims for loss or damage in transit must be entered and prosecuted by Customer.
- In no event will Rally Inc. be held liable for any damages or expenses caused by delay in delivery.
- Customers shall have one (1) day from the date of delivery to inspect the products and to reject any or all products which are defective or nonconforming.
- Defective product requires a written complaint documenting specific issue(s). Complaint is to be sent to the Manufacturer for defective investigation(s).
- All return freight charges for Products that are deemed to be not defective or nonconforming are the responsibility of the Customer.
- All Product shortages must be reported to Rally's Customer Service at 1-800-337-2559, within one (1) days of invoice date.
Warranty :
The warranties (if any) on the Products sold hereunder are only those of the manufacturer, assembler or packager of the Product, as stated in any warranty accompanying such Products, and Rally Inc. makes no warranty, express or implied, with respect thereto. DISCLAIMER RALLY INC. DISCLAIMS ANY RESPONSIBILITY WHATSOEVER TO CUSTOMER OR TO ANY OTHER PERSON FOR INJURY TO PERSON OR DAMAGE TO OR LOSS OF PROPERTY OR VALUE CAUSED BY ANY PRODUCT THAT HAS BEEN SUBJECTED TO MISUSE, NEGLIGENCE, OR ACCIDENT; OR MISAPPLIED; OR MODIFIED OR REPAIRED BY UNAUTHORIZED PERSONS; OR IMPROPERLY INSTALLED. IN NO EVENT SHALL RALLY INC.BE LIABLE FOR SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS) FROM ANY CAUSE, INCLUDING WITHOUT LIMITATION, DAMAGES RESULTING FROM ANY UNAVAILABILITY OF, DEFECT IN, OR MISSHIPMENT OF PRODUCTS, REGARDLESS OF WHETHER SUPPLIER HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH LOSS, DAMAGES, CLAIM OR DEMAND. RALLY INC.’S LIABILITY ON ANY CLAIM FOR LOSS, COST, DAMAGE, EXPENSE OR OTHER LIABILITY ARISING OUT OF OR CONNECTED WITH THESE TERMS AND CONDITIONS, OR ANY OBLIGATION RESULTING THEREFROM, OR THE MANUFACTURE, SALE, DELIVERY, RESALE, REPAIR, SERVICE, OR USE OF ANY PRODUCT (INCLUDING BUT NOT LIMITED TO LOSS LIABILITY ARISING FROM BREACH OF CONTRACT) SHALL IN NO CASE EXCEED THE PRICE OF SUCH PRODUCTS INVOLVED IN SUCH CLAIM. Product Changes Factors beyond Rally Inc.’s control and the need for continuing improvements of Products require the making of changes in Products from time to time. Rally Inc. reserves the right to make reasonable changes in Products of any kind without notice, and to deliver revised versions of Products against any order, unless this right is specifically waived by it in writing. Rally Inc. Shall have no responsibility whatsoever with respect to the changes made by the manufacturer of Products sold by but not manufactured by Rally Inc. And Customer acknowledges that such Products are subject to change at any time and from time to time. Governing Law; Consent of Jurisdiction These terms and conditions are governed by the laws of the State of Texas, U.S.A. (without regard to its conflicts of laws). Customer hereby consents to the jurisdiction of the federal and state courts located in the State of Texas in connection with any dispute that may arise hereunder. Reporting of Discounts, Rebates or Other Price Reduction Programs CUSTOMER SHALL BE RESPONSIBLE FOR REPORTING ALL PRICES, DISCOUNTS, AND REBATES TO REIMBURSING AGENCIES TO THE EXTENT REQUIRED BY LAW OR REGULATION, INCLUDING MEDICARE AND MEDICAID, AND OTHER ENTITIES, MAINTAINING RECORDS THEREOF, AND PROVIDING INFORMATION TO REIMBURSING AGENCIES, IN ACCORDANCE WITH ALL APPLICABLE LAWS. ANY PRICE REDUCTIONS OR DISCOUNT PROGRAMS DESCRIBED IN THE INVOICE ARE INTENDED TO BE A DISCOUNT WITHIN THE MEANING OF APPLICABLE FEDERAL AND STATE ANTI-KICKBACK LAWS, INCLUDING, 42 U.S.C. 1320A-7B(B) AND THE DISCOUNT SAFE HARBOR PROMULGATED THEREUNDER AND CURRENTLY FOUND AT 42 C.F.R. 1001.952(H). CUSTOMER UNDERSTANDS THAT THE INVOICE MAY NOT REFLECT THE NET COST OF A PRODUCT DUE TO A REBATE OR OTHER DISCOUNT PROGRAM. CUSTOMER REPRESENTS AND WARRANTS THAT IT WILL SATISFY ANY AND ALL REQUIREMENTS IMPOSED ON BUYERS, INCLUDING WHEN REQUIRED BY LAW, THE REQUIREMENT TO ACCURATELY REPORT, OR MAKE AVAILABLE UPON REQUEST BY A FEDERAL OR STATE HEALTH CARE PROGRAM, THE NET COST ACTUALLY PAID BY SUCH CUSTOMER FOR THE PRODUCTS AND SERVICES COVERED BY THE INVOICE. FOR PURPOSES OF COST REPORTING REQUIREMENTS UNDER A FEDERAL OR STATE PROGRAM WHICH PROVIDES COST BASED REIMBURSEMENT, CUSTOMER UNDERSTANDS THAT ANY SUCH DISCOUNTS, INCLUDING REBATES, SHOULD BE PROPERLY ALLOCATED ON A UNIT BASIS SO AS TO REPORT A NET SALE PRICE THAT ACCURATELY REFLECTS THE TOTAL AMOUNT OF THE DISCOUNT RECEIVED.
Disclaimer :
Some information made available on this site may not be accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may also contain certain historical information that may not be necessarily current, but provided for reference and comparison only. We reserve the right to modify the contents of our site at any time, and it is your responsibility to monitor such changes when they occur. Occasionally our site may report information that may contain typographical errors, inaccuracies, or omissions that may relate to product or services descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We take no obligation to update, amend, or modify those occurrences, except as required by law.
