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Return Policy

For errors in fulfillment by Rally Inc., clients will not pay return charges nor restocking fees.

All returned merchandise must have prior authorization. Unauthorized returns will be refused.

A Return Goods Authorization (RGA) document is required on all returns.

Please call customer service for return authorization and shipping instructions.

There is a 25% restocking fee charge on the merchandise returned.

Your return net of shipping cost and restocking fee will be refunded or credited to the customer.

Merchandise returned for credit must be received within 30 days and in saleable condition. Rally does not accept any returns after 30 days of invoice date.

  • The following Products are not returnable:
    • Controlled Substances
    • Diagnostic Test Kits
    • Discounted or Sale Products
    • Drop Shipped or Special Order
    • Products shipped directly from the manufacturer
    • Hazardous Materials Items
    • Products Shipped on Ice or Dry Ice
    • Opened or Defaced Products
    • Used Instruments and equipment
    • Compressed Gas Tanks (Oxygen Tanks)
    • Seasonal Injectables and Vaccines

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